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No thanks, I hate free stuff.This Privacy Policy explains how Human ("we," "us," or "our") collects, uses, and shares personal information in connection with our services. It also outlines your privacy rights and how to exercise them.
This Privacy Policy applies to personal information processed by
Human in the course of providing our AI-powered customer support
automation services ("Services"). It covers data collected through
our platform, website, and any other interactions with our
customers.
Our customers' privacy policies govern the collection and use of
any personal information they process through our Services
("Customer Data"). If you are an end user of one of our customers,
please direct any inquiries regarding your personal data to the
relevant customer.
The types of personal information we collect depend on how you interact with us and the Services. We collect personal information from:
A. Information You Provide Directly:
- Account Information: When you create an account or integrate our
platform, we collect information such as your name, email address,
and professional details.
- Communications: If you contact us for support, subscribe to
updates, or otherwise communicate with us, we collect personal
information such as your email address, phone number, and any
details you provide.
- Job Applications: If you apply for a job with us, we collect
personal information related to your application, such as your CV,
contact details, and other related information.
B. Information Collected Automatically:
- Usage Data: We may collect technical information automatically
when you use our Services, including IP addresses, browser type,
device information, and data on how you interact with our
platform.
- Cookies and Similar Technologies: We use cookies, web beacons,
and similar tracking technologies to collect information about
your use of our Services. You can manage your cookie preferences
via your browser settings.
C. Information from Third-Party Sources:
We may receive information from third-party services that you use to interact with our platform (e.g., customer support systems, analytics tools), subject to your privacy settings with those third parties.
We use personal information for the following purposes:
- Providing Services: To operate, maintain, and improve our
platform, and to enable your AI Agents to function as part of your
customer support processes.
- Customer Support: To respond to inquiries, resolve issues, and
provide technical assistance.
- Communications: To send you important updates, service
information, or respond to your inquiries.
- Security and Compliance: To maintain the security and integrity
of our platform, comply with legal obligations, and protect
against fraud or misuse.
We may also use your personal information for other purposes with
your consent or as otherwise permitted by law.
We share personal information with third parties only as necessary to provide our Services or as required by law:
We do not sell personal information to third parties.
As an Ireland-based company, we may transfer personal information to recipients located in other countries, including outside the European Economic Area (EEA). If we transfer personal information outside the EEA, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. When personal information is no longer needed, we will securely delete or anonymize it.
As a data subject under GDPR, you have the following rights:
- Access: You can request access to the personal information we
hold about you.
- Correction: You can request that we correct any inaccurate or
incomplete personal information.
- Deletion: You can request that we delete your personal
information, subject to legal obligations.
- Objection: You can object to certain data processing activities,
including direct marketing.
- Portability: You can request a copy of your personal data in a
machine-readable format.
- Withdrawal of Consent: Where we rely on your consent to process
data, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Insert
Contact Email]. We will process your request in accordance with
applicable law.
We use cookies and similar tracking technologies to provide and personalize our Services. You can manage your cookie preferences via your browser settings. Note that disabling cookies may affect the functionality of our Services.
We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make any material changes, we will notify you via email or through our Services. Continued use of our Services after any changes become effective will constitute acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contact@tryhuman.ai